The hotel offers amenities for your comfortable stay and unforgettable experiences
Satisfying Breakfast Experience
“I enjoyed the breakfast at Queens Casino and Hotel. It was delicious with a variety of options to choose from. It was the highlight of my stay and set a positive tone for my day ahead.” view full review
Cozy Room Amenities
“The room I stayed in was neat and comfortable, providing a welcoming atmosphere. The bed was big and incredibly comfortable, allowing for a restful night's sleep after a busy day.” view full review
Spacious & Clean
“I was pleased with the spacious and very clean bathroom in my room. The towels were fresh and fluffy, which added to the overall comfort during my stay.” view full review
Comfortable Stay
“The bedroom had a cozy feel and was well-kept. I appreciated the room's cleanliness, which made my experience all the more pleasant.” view full review
General
No smoking on site
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Currency exchange
ATM/Cash machine
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Golf course
Guest Parking
Electric kettle
Services
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink
Happy hour
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Babysitting/Child services
Children's menu
Children's play area
Game room
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Outdoor swimming pool
Sun loungers
Casino
Live entertainment
Night club
Sun terrace
Garden area
BBQ facilities
Pool with view
Shallow end
Room features
Free Wi-Fi in rooms
Air conditioning
Heating
Soundproofed rooms
Sitting area
Patio
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
N 6 Cathcart Road,
Queenstown,
South Africa,
5320,
Eastern Cape
Map view
N 6 Cathcart Road,
Queenstown,
South Africa,
5320,
Eastern Cape
City landmarks
1 Lamont Street
Ruth Lock Shell Art Gallery
1.8
mi
Nearby
63 Ebden Street
Queenstown Casino
1100 ft
Restaurants
Nando's Queenstown
4100 ft
32 Cathcart Road
Buffalo Springs Spur Steak Ranch
4800 ft
125 Cathcart Street 125 Cathcart Road
Reviews and Ratings
Feedback from previous guests about their experience.
48%
liked the hotel and would stay again
Comfortable rooms
Decent location
Poor service
Mediocre dining
5.0/10
Guest rating
Rooms
6.8
Location
7.3
Service
5.0
Dining
5.0
Guest reviews
5.0/10
based on 5 reviews
8.8
8.8/10 based on 269 reviews
Charles
United States of America,
February
2025
5.0/10
Our stay at the hotel was quite frustrating. While the actual rooms were decent and comfortable, the service we received was massively disappointing. We encountered multiple issues with the dining experience, particularly at the casino, and service felt lethargic. Although the breakfast was somewhat better, it did not make up for the inadequate overall experience, leaving us feeling that better organization and training is needed.
Rooms
7.0
The rooms were clean and comfortable, providing a pleasant place to rest after long days.
Service
5.0
Service left a lot to be desired; it was incredibly slow, and the staff often seemed indifferent.
Location
Dining
5.0
Dining options were very limited and service was painfully slow at the casino, resulting in long waits.
Facilities
5.0
Facilities seemed adequate, but they were overshadowed by the poor service and inconvenient dining arrangements.
Matthew
United States of America,
December
2024
5.4/10
This hotel has some good points, like being clean and the rooms themselves are comfortable. However, the service was a real letdown, with staff being unresponsive and dismissive. The location is decent as it’s near amenities, but the lack of basic services like room service is frustrating. Overall, it feels like you have to fend for yourself, which detracts from the experience.
Rooms
8.0
The rooms were clean and comfortable, which is a plus.
Service
5.0
The service was consistently poor, with staff often ignoring requests and displaying a lack of basic courtesy.
Location
7.0
The hotel is conveniently located near several amenities, but getting help can be a challenge.
Dining
5.0
Dining was a frustrating experience, particularly at the casino bar where service was slow and unfriendly.
Facilities
5.0
Facilities felt minimal, and the absence of room service was disappointing.
Jim
United States of America,
October
2024
5.0/10
The hotel seemed to focus more on its casino than providing a pleasant stay for guests. While the rooms were comfortable, there were issues with unpleasant odors and poor maintenance of the garden. Dining options were limited and overpriced, leading to a disappointing experience overall.
Rooms
6.0
The rooms were comfortable enough, but there were noticeable smells from the drainage system.
Service
5.0
The service was horrendous, with staff being unhelpful and often rude. Getting basic items like condiments took far too long.
Location
Dining
5.0
I found the dining experience at the casino to be mediocre and very overpriced compared to nearby options.
Facilities
5.0
The hotel grounds were unkempt and didn't seem to have much attention to detail.
Larry
United States of America,
October
2024
5.0/10
My stay was a mixed bag. While the rooms were clean and comfortable, and I appreciated the better-than-expected breakfast, the service left much to be desired. The location is convenient, but the overall experience was marred by poor service and some upkeep issues in the hotel. For the price I paid, I expected more attention to detail and better service interactions.
Rooms
6.0
The rooms were clean and comfortable, but had unpleasant drainage smells.
Service
5.0
The service was really lacking; it took forever to get basic items like a bottle of sauce, and staff appeared indifferent to customers' needs.
Location
7.0
The hotel is conveniently located close to many amenities and the main road, making it easy to reach my destination.
Dining
5.0
I found the dining experience frustrating; the restaurant in the casino served mediocre food at high prices, and breakfast was overpriced for what it offered.
Facilities
5.0
Facilities were basic, and the hotel itself seemed to lack proper maintenance, including unkempt gardens.
Timothy
United States of America,
October
2024
5.6/10
My stay at this hotel was quite disappointing. While the rooms were comfortable, the service throughout the hotel was subpar, and the dining experience left much to be desired. The hotel's location is decent, providing access to nearby amenities, but the overall value for money felt lacking due to the service issues.
Rooms
7.0
The rooms were comfortable enough, though I found some unpleasant drainage smells.
Service
5.0
The service was extremely slow and unresponsive, with staff often seeming disinterested.
Location
8.0
The hotel is conveniently located near important roads and amenities.
Dining
5.0
Dining at the casino was not great; the food was mediocre and the bar service was painfully slow.
Facilities
5.0
The facilities, particularly the gardens, are in need of maintenance and looked unkempt.
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