Queens Casino And Hotel Queenstown, Queenstown

Our stay at the hotel was quite frustrating. While the actual rooms were decent and comfortable, the service we received was massively disappointing. We encountered multiple issues with the dining experience, particularly at the casino, and service felt lethargic. Although the breakfast was somewhat better, it did not make up for the inadequate overall experience, leaving us feeling that better organization and training is needed.

This hotel has some good points, like being clean and the rooms themselves are comfortable. However, the service was a real letdown, with staff being unresponsive and dismissive. The location is decent as it’s near amenities, but the lack of basic services like room service is frustrating. Overall, it feels like you have to fend for yourself, which detracts from the experience.

The hotel seemed to focus more on its casino than providing a pleasant stay for guests. While the rooms were comfortable, there were issues with unpleasant odors and poor maintenance of the garden. Dining options were limited and overpriced, leading to a disappointing experience overall.

My stay was a mixed bag. While the rooms were clean and comfortable, and I appreciated the better-than-expected breakfast, the service left much to be desired. The location is convenient, but the overall experience was marred by poor service and some upkeep issues in the hotel. For the price I paid, I expected more attention to detail and better service interactions.

My stay at this hotel was quite disappointing. While the rooms were comfortable, the service throughout the hotel was subpar, and the dining experience left much to be desired. The hotel's location is decent, providing access to nearby amenities, but the overall value for money felt lacking due to the service issues.